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Spectacular aerial view of the lush green cliffs surrounding La Valise Mazunte Hotel restaurant.
Panoramic view from a suite at La Valise Mazunte Hotel featuring a luxurious bed, a private wooden terrace with rustic furniture, palm trees, and the Caribbean Sea through a large thatched A-frame structure.
Fresh tuna and avocado tostada served at La Valise Mazunte Hotel restaurant, with an infinity pool in the background.
A bright green lizard perched on a natural stone wall at La Valise Mazunte Hotel restaurant, showcasing the local wildlife.
Silhouette of a woman meditating with a view of the Pacific Ocean from the terrace of La Valise Mazunte Hotel restaurant.
Aerial view of the white geometric architecture and pool at La Valise Mazunte Hotel restaurant, surrounded by dense jungle.
Natural stone pathway winding through lush tropical greenery at La Valise Mazunte Hotel restaurant.
Private pool built into the cliff offering an exclusive relaxation experience at La Valise Mazunte Hotel.
Service de cocktails rafraîchissants sur la terrasse avec vue mer imprenable du restaurant La Valise Mazunte Hotel.
Luxury terrace with sunbeds at La Valise Mazunte Hotel.

Terms & Conditions

GENERAL

La Valise Bacalar is a property operated by Namron Hospitality Group.

The general terms and conditions herein, together with the privacy notice, bookings & cancellations policy, fee schedule & hotel schedule, and add-ons available on the hotel website, and the booking confirmation issued by the hotel ("booking confirmation"), shall constitute a legally binding contract between you and the hotel, and shall be further supplemented by the internal rules and regulations that apply specifically to the hotel.

In these terms and conditions, the words "we" or "us" mean the hotel and its employees, officers, agents, suppliers, and vendors, and the words "you" or "guest(s)" mean any and all persons for whom a hotel room is booked.

The only valid booking sources are the links provided on our website www.lavalisebacalar.com and our official OTA profiles (please verify first with our Reservations Department at reservations@bocadeagua.com or via WhatsApp at (+52) 983 137 8187). Any other booking source is invalid, and the hotel reserves the right to refuse any reservation coming from such sites. The hotel will not be responsible for any damage caused by a booking created through unauthorized sources.

The guest confirms that they are the owner of the registered credit card left as a guarantee for their reservation and authorizes us to charge all costs of rooms, additional services, consumption, food & beverage, damages, incidentals, deposits, and penalties related to their reservation before, during, and after their stay.

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BOOKINGS

Bookings may be made online at www.lavalisebacalar.com, through authorized travel agencies, or directly with our Reservations Department.

At all times during the booking process, you are responsible for ensuring the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guests, add-ons). The hotel will not be responsible or liable for errors in booking details. Bookings are accepted subject to room availability.

Once your booking has been completed, a booking confirmation will be issued for each room booked and sent to the email address provided. You must present your booking confirmation upon check-in, together with your original valid photo identification (passport, national ID card, driver's license, or other document the hotel may require).

If you do not receive your booking confirmation within twenty-four (24) hours of booking, please contact us at reservations@bocadeagua.com or via WhatsApp at (+52) 983 137 8187. The guest named in the booking confirmation must be the person staying at the hotel; otherwise, we reserve the right to cancel the booking.

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RATES, DEPOSITS AND PAYMENT

Room rates shown on the hotel website are charged on a per room, per night basis. Meals and add-ons are not included unless otherwise stated.

All prices are quoted in US dollars and do not include applicable taxes (16% VAT and 4% lodging tax).

Depending on the rate selected during the booking process, a deposit will be collected according to the conditions of that rate.

The hotel accepts Visa, Mastercard, and American Express credit and debit cards. The available payment options are displayed during the booking process. Payment by check is not accepted.

By completing a booking, you certify that you are the cardholder and authorize us to charge your credit card for the amounts due. All non-refundable rates are charged in full at the time of booking. If there is an issue processing a charge, we will contact you by email to request an updated payment method.

A pre-authorization of $50 USD per night will be held on your credit card upon check-in as a guarantee for incidentals during your stay, and will be released within 24 hours after check-out.

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NON-REFUNDABLE RATES AND PACKAGES

Non-refundable rates and special reservations are charged in full on the date the reservation is made and cannot be modified or canceled.

All bookings and promotions made for packages are non-refundable. The full amount is charged to your credit card at the time of booking.

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GROUP BOOKINGS

Group Booking Policy: Our standard reservation and cancellation policy applies to bookings of up to 3 rooms. If a single group reserves more than 3 rooms, our group policies will apply. Non-compliance with the group reservation terms may result in cancellation of the reservation. A reservation of 6 or more rooms is considered a buyout and requires a special contract with separate rates and policies.

Group Deposit Policy: For group bookings of 4 rooms, a deposit equal to the total amount of the reservation will be collected 60 days prior to arrival. For bookings of 5 rooms, a 50% deposit is required, with the remaining balance due 30 days prior to arrival.

Group Cancellation Policy: For group bookings of 4 rooms, cancellations are free of charge if requested more than 60 days prior to arrival; cancellations made 60 days or less before arrival will incur a 100% charge. For group bookings of 5 rooms, cancellations made more than 30 days prior to arrival will incur a 50% fee, and cancellations made 30 days or less prior to arrival will incur a 100% fee.

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CANCELLATIONS

We are a small, boutique hotel and maintain a strict cancellation policy. Please consider the following:

  • Depending on the rate selected during the booking process, a penalty fee will apply according to the conditions of that rate.
  • These conditions do not apply to non-refundable rates or prepaid packages, for which no refunds apply.
  • All cancellations and changes must be requested by email to reservations@bocadeagua.com. We do not accept cancellation requests by phone, SMS, WhatsApp, or any other method.
  • In case of early departure or no-show, the total amount of your stay will be charged and no refund or credit will be offered.
  • If you make changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked.
  • If the price changes between your booking date and your arrival date, both parties will respect the rate of the original reservation.
  • We are not responsible for changes or cancellations arising from fire, epidemics, health risks, transportation issues, flight delays, closed or congested airports, or any unforeseeable or unavoidable events beyond the hotel's control. We highly recommend purchasing travel insurance.
  • If you booked through a website other than the hotel's, please contact that booking agent or website to request changes.

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CHANGES

A change of guest name is allowed if requested three (3) full days or more before the check-in date.

No changes to stay dates, room category, or length of stay may be made; however, you may cancel the booking and make a new one, subject to availability and to the cancellation terms above.

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CHECK-IN AND CHECK-OUT

Minimum age for check-in: the guest checking in must be 18 years or older and present a valid government-issued photo ID (such as a passport or driver's license) and a corresponding credit card.

Check-in is at 3:00 pm. Early check-in is available upon request, subject to availability. Luggage storage is available.

Booked rooms will be held until 6:00 am the day after the scheduled check-in date, after which the booking will be considered a no-show and the hotel may release the room(s) for the remaining dates. No refunds will be provided.

Check-out is at 12:00 pm (noon). If you check out after 1:00 pm, the hotel reserves the right to charge an additional night at the prevailing rate, or to move your belongings to luggage storage and deny further access to the room. The hotel shall not be liable for any loss or damage to your belongings as a result.

Late check-out may be arranged upon request, subject to availability.

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CHILDREN

Minors must be registered at the time of booking and be accompanied by an adult at all times. Please contact our Reservations Department to confirm the occupancy and conditions of each room category.

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PETS

We love pets, but unfortunately pets are not allowed at La Valise Bacalar.

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RESTRICTIONS

We strictly enforce a no-smoking policy in all guest rooms (including private terraces and balconies) and public spaces. A $200 USD deep-cleaning fee will apply for smoking in non-smoking areas. Failure to comply entitles us to terminate your booking and stay at our sole discretion, and you must leave the hotel immediately without compensation or reimbursement.

You shall be liable for any costs, loss, or damage incurred by the hotel, its guests, or third parties arising from your failure to comply with this policy.

You may not bring the following into the hotel:

  • Pillows, bed sheets, duvets, or other bedding items.
  • Electrical appliances or equipment for heating and/or cooking.

The hotel reserves the right to remove and/or confiscate any such items without notice, and to charge you for any costs, loss, or damage resulting from your failure to comply.

The hotel further reserves the right to ask you to leave the hotel immediately if, in our sole opinion, you have used the room in an irresponsible manner or in a way that compromises the safety of, or causes damage or harm to, the hotel, its guests, our staff, any other persons, or the hotel's reputation, without any compensation or reimbursement.

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DRONE POLICY

The operation of drones, radio-controlled aircraft, or unmanned aerial systems ("Drones") is prohibited within the hotel's boundaries, unless authorized for special events. Unauthorized operators may not take off from or land on hotel property, and may not fly Drones over the hotel's airspace. This applies to commercial filming as well as recreational use. Drone operators must comply at all times with the regulations of Mexico's Federal Civil Aviation Agency (AFAC) and applicable local laws. Violators are liable for any damages, including personal injury, property damage, violation of privacy, regulatory fines, and legal fees.

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DAMAGE

You are liable for any damage, howsoever caused, to the allocated room(s) or to the hotel premises or property by you or any person in your party during your stay. The hotel reserves the right to charge the credit and/or debit card on file for such amounts as it deems fit to compensate for the loss, damage, costs, or expenses incurred, and to commence legal proceedings without notice.

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RIGHT TO REFUSE ACCOMMODATION

The hotel reserves the right to refuse accommodation to any person without notice and to terminate any booking without liability for any refund or compensation if:

  • The booking has been paid through fraudulent means.
  • The booking has been altered by anyone other than the hotel's authorized agent, or the booking confirmation has been tampered with.
  • The person checking in is not, or cannot prove to be, the person named in the booking confirmation.

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LIMITATION OF LIABILITY

The hotel is responsible for providing the room(s) and add-ons stated in the booking confirmation in accordance with these terms and conditions. We do not accept liability for failure to provide the contracted services due to circumstances beyond our control, including but not limited to acts of terrorism, natural disasters, hurricanes, floods, war, strikes, riots, theft, delays, cancellations, civil disasters, government regulations, or changes in itinerary or schedule ("force majeure").

To the extent permitted by law, the hotel will not be liable for any loss arising out of your booking, use of the hotel website, or stay at the hotel.

All activities carry inherent risks to health and safety, and the hotel will not be responsible for any eventualities related to activities or services booked through the hotel website or during your stay.

The hotel will not be responsible for any loss or damage of property left in the guest's room or on hotel property. Guests are advised to obtain travel insurance covering curtailment, loss of luggage, personal effects, damages, personal injury, and valuables.

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PRIVACY AND DATA PROTECTION

The hotel will retain the personal information you provide during booking and will process it in accordance with our Privacy Notice. By making a booking or using the hotel website, you consent to the use and/or disclosure of your personal details to our related companies, agents, commercial partners, and service providers engaged to assist us in providing our services, for the following purposes:

  • To process your booking and for other administrative purposes.
  • To provide you with customer support and services.
  • To send you information on products, services, special offers, newsletters, or surveys. You may unsubscribe at any time through the "unsubscribe" link in our emails.

We may also be legally obliged to disclose your personal information to government authorities, regulatory bodies, or as required by law. Otherwise, we will not disclose your personal information without your prior consent.

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COOKIES

A cookie is a small amount of text sent to your browser by a website you visit. It helps the website remember information about your visit and your settings, making your next visit easier and more useful. We use:

  • Technical cookies, to display our website, make it function correctly, and maintain your session during the booking process.
  • Functional cookies, to remember your preferences and help you use our website efficiently.
  • Analytics cookies, to understand how visitors use the website and report usage statistics without personally identifying individual visitors.

You may set your browser to stop accepting cookies or to prompt you before accepting them. The hotel website may not function properly if cookies are disabled.

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COPYRIGHT AND TRADEMARKS

The hotel website, including the booking engine, text, graphics, designs, audio and video, and all other content, is the property of the hotel and/or its content suppliers. You may use the website and its content solely for personal, non-commercial use, subject to applicable copyright laws.

All trademarks, trade names, and service marks on the hotel website are owned by or licensed to the hotel and may not be used, reproduced, or modified without the hotel's prior written approval.

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DISCLAIMER

The hotel website, the services provided, and all content are supplied "as is" and "as available". While we make every effort to ensure that the information is accurate and published in good faith, the hotel does not warrant the accuracy of the information displayed, and will not be liable for any direct, indirect, consequential, or punitive loss arising from your use of the website or any services purchased through it.

Links to third-party websites do not imply endorsement by the hotel. These sites are outside the hotel's control, and we are not responsible for their content.

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GOVERNING LAW

Your contract with the hotel and all matters relating to the hotel website are governed by the laws of Mexico, and any disputes shall be settled before the competent courts of Mexico.

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CHANGES TO THESE TERMS AND CONDITIONS

The hotel reserves the right to change, amend, or add to these terms and conditions at any time without prior notice. Any changes will be published on the hotel website.

If there is any conflict or discrepancy between the English text of these terms and conditions and any translation into another language, the English text shall prevail.

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