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Spectacular aerial view of the lush green cliffs surrounding La Valise Mazunte Hotel restaurant.
Panoramic view from a suite at La Valise Mazunte Hotel featuring a luxurious bed, a private wooden terrace with rustic furniture, palm trees, and the Caribbean Sea through a large thatched A-frame structure.
Fresh tuna and avocado tostada served at La Valise Mazunte Hotel restaurant, with an infinity pool in the background.
A bright green lizard perched on a natural stone wall at La Valise Mazunte Hotel restaurant, showcasing the local wildlife.
Silhouette of a woman meditating with a view of the Pacific Ocean from the terrace of La Valise Mazunte Hotel restaurant.
Aerial view of the white geometric architecture and pool at La Valise Mazunte Hotel restaurant, surrounded by dense jungle.
Natural stone pathway winding through lush tropical greenery at La Valise Mazunte Hotel restaurant.
Private pool built into the cliff offering an exclusive relaxation experience at La Valise Mazunte Hotel.
Service de cocktails rafraîchissants sur la terrasse avec vue mer imprenable du restaurant La Valise Mazunte Hotel.
Luxury terrace with sunbeds at La Valise Mazunte Hotel.

Privacy Policy

I. IDENTIFICATION OF THE RESPONSIBLE PARTY.

Namron Hospitality Group, hereinafter LA VALISE BACALAR, located at Carretera Chetumal–Cancún KM 4.5, C.P. 77963, Bacalar, Quintana Roo, Mexico, informs you that the personal information of all our clients and potential clients is treated in a strictly confidential manner. Clients can therefore feel fully confident that, when purchasing our goods and/or services, we make a permanent effort to safeguard and protect their information.

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II. MEANS OF OBTAINING AND COLLECTING PERSONAL DATA.

LA VALISE BACALAR collects the personal data necessary and applicable to comply with the purposes of this Privacy Notice, depending on the relationship that exists with the client:

a. Personal data collected in person:

Personal identification data, financial data, and third-party data (when providing personal data of third parties, it is understood that the consent of the data owner has been obtained).

b. Personal data collected directly through the website, email, and telephone:

Personal identification data, financial data, and third-party data (when providing personal data of third parties, it is understood that the consent of the data owner has been obtained).

c. Personal data collected indirectly through third-party transfers and publicly available sources permitted by law:

Personal identification data.

Clients are informed that images and audio captured through the video surveillance system are used solely for the safety of guests and visitors. When participating in events, captured images and audio may be shared through internal communication channels and official social media. Additionally, audio recorded through customer service channels will be used to monitor and improve service quality.

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III. PURPOSE

More than a policy, LA VALISE BACALAR has the philosophy of maintaining a close and active relationship with clients and potential clients. Under the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (the Law) and its Regulations, the personal data provided to us will be used for the following purposes:

a. Necessary for the provision of the service:

i. To carry out the procedures for the acquisition of goods, products, and/or services by our clients and potential clients.

ii. To provide the client with lodging services, including restaurants (food and beverages), bars, entertainment, recreational activities, boutique, and spa services.

iii. To provide guest programs and diverse recreational, cultural, entertainment, and wellness activities.

iv. To provide concierge services and access to medical services (external provider available 24 hours a day, independent service with a consultation fee).

v. To complete guest registration and process charges to credit and/or debit cards.

vi. To make reservations according to the guest's specifications and needs, as well as to modify reservations or cancel services.

vii. To obtain credit card data, which will only be used to collect payment for services requested by the client and as a reservation guarantee, with a charge issued only in the event of non-compliance with the cancellation policy.

viii. To provide event services (events and banquets), tourism, and commercial services requested by the client.

ix. To comply with contractual obligations arising from the existing commercial relationship.

x. To process requests and carry out collection, billing, and clarification activities.

xi. To keep our records updated in order to answer your inquiries.

xii. To comply with applicable laws, regulations, and other legal provisions.

b. Not necessary for the provision of the service:

  1. To carry out marketing, advertising, and commercial prospecting activities for the goods, products, and services offered by LA VALISE BACALAR.
  2. To carry out internal studies on consumer habits, marketing, advertising, and commercial prospecting related to the goods, products, and services offered by LA VALISE BACALAR.
  3. To follow up on the commercial relationship and request evaluations to determine the level of satisfaction with our goods, products, and services.

Purposes (i) through (xii) give rise to, and are necessary for, the legal relationship with the client.

Purposes (1), (2), and (3) are not necessary, but are important in order to offer clients exclusive goods, products, and services through marketing, advertising, and commercial prospecting campaigns. Clients have the right to object to, or revoke their consent for, LA VALISE BACALAR processing their personal data for such purposes, in accordance with the procedure set out in sections IV or V of this Privacy Notice.

The client has a period of 5 business days to express their refusal to the processing of their personal identification data for the purposes of subsection (b) of this section, in accordance with the mechanism established in section IV of this Privacy Notice.

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IV. OPTIONS TO LIMIT THE USE OR DISCLOSURE OF YOUR PERSONAL DATA.

LA VALISE BACALAR informs you that if you wish to stop receiving marketing, advertising, or commercial prospecting messages related to the purposes referred to in subsection (b) of section III, you may do so by sending an email to bacalar@lavalise.com. Any questions or comments regarding the processing of personal data will also be handled through this address.

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V. ACCESS, RECTIFICATION, CANCELLATION, OR OPPOSITION OF PERSONAL DATA (ARCO RIGHTS) AND REVOCATION OF CONSENT.

All personal data is processed in accordance with the applicable legislation in force in Mexico. Clients have the right to access, rectify, cancel, or oppose the processing of their personal data at any time, as well as to revoke the consent granted for its processing. These rights may be exercised through the Front Office Manager designated by LA VALISE BACALAR for this purpose, or by sending an email to bacalar@lavalise.com to request the ARCO Rights Request Form. This form must be submitted to the address of the Responsible Party, accompanied by a copy of an official identification to verify identity.

The response to ARCO Rights requests will be sent to the email address provided within 20 business days from receipt of the request. Access to personal data will be deemed fulfilled once the response is sent to the specified email address.

Exercising ARCO Rights is free of charge; however, the data owner must cover shipping, reproduction, and/or document certification costs when applicable. If the owner exercises the same right within a period of less than 12 months, the cost of the response will not exceed three days of the minimum wage in force in Mexico City. If clients disagree with the processing of their personal data, they may contact the competent personal data protection authority.

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VI. TRANSFERS OF PERSONAL DATA.

Transfers without consent:

Clients are informed that, in order to fulfill the purposes set forth in subsection (a) of section III of this Privacy Notice, personal data may be transferred and processed inside and outside Mexico by parties other than LA VALISE BACALAR. Pursuant to the Law and its Regulations, personal data may be transferred without consent to:

(i) Third-party service providers, solely for the fulfillment of the purposes set forth in subsection (a) of section III of this Privacy Notice;

(ii) Third-party service providers for social, tourism, and commercial events;

(iii) Authorities and emergency services; and

(iv) Third parties to carry out out-of-court and judicial collections in case of non-payment.

Transfers with consent:

LA VALISE BACALAR may transfer personal identification data to marketing and advertising companies for the purposes described in subsection (b) of section III of this Privacy Notice, as well as to other companies in the tourism, goods, and services sectors with which a commercial relationship exists, in order to grant benefits upon purchase. If a client does not wish their personal data to be transferred to third parties, they may express their refusal following the procedure set out in section IV of this Privacy Notice.

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VII. USE OF COOKIES:

LA VALISE BACALAR informs you that it uses cookies and web beacons to collect personal information automatically. The personal data collected electronically and the purposes of its processing are set out in this Privacy Notice and consist of:

(1) Session cookies, used solely to access our website; and

(2) Preference cookies, used solely to remember preferences and browsing habits regarding our website and services.

Cookies and web beacons can be disabled by following the instructions in your browser settings. Cookies required for the technical operation of the website cannot be disabled.

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VIII. CHANGES TO THE PRIVACY NOTICE.

This Privacy Notice may be modified periodically by LA VALISE BACALAR. Such changes can be consulted through the following means:

  1. Our website www.lavalisebacalar.com (Privacy Notice section).
  2. Visible notices at LA VALISE BACALAR facilities.
  3. Any other oral, printed, or electronic communication channel designated by LA VALISE BACALAR for this purpose.

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